The website supports no reason to return or exchange within 30 days. If you need to return or exchange, please contact customer service in advance. Please send the item with the original packaging to Ffbmakeupbrush: 3528 I St, Philadelphia, PA, 19134. Please make sure to indicate your order number and return reason on the packing list. All returns without prior communication will not be processed.
Return standard
When applying for a return or exchange, the bristles of the makeup brush are required to be clean, and free from frizz, and must be original products that have not been used.
The original packaging of cosmetic brushes must not be damaged or polluted, and the price tag must not be torn off. The secondary sale status is not affected.
We have the right not to return cosmetic brushes that are worn, dirty or damaged due to human reasons, or the returned cosmetic brushes have obvious stains or odors. We reserve the right to make the final decision on whether the makeup brushes are visibly stained or smelly.
Return process
Apply for return. After you receive the goods, you can log in to the website and contact us by phone or email to submit the return application.
Fill in the reason for return or replacement. Please specify the products you need to return, reasons, quantity, return instructions, and upload the voucher.
To be reviewed by customer service. After you submit the return and replacement application, the customer service review is expected to take 1-2 working days.
How do I cancel my order?
You can cancel the order within 30 minutes of placing the order. We will process your order cancellation request within 24 working hours. Your refund amount will be returned to the order account within 1-2 working days after the refund application is approved, depending on the payment method you used when placing the order. If it is not returned within 5 working days, please contact us at: sale@ffbmakeupbrush.com.
Payment
We use Square for payment and the following cards are supported: JCB, Visa, Mastercard, and American Express.