We will process your order within 1-2 working days. If the order has not been processed for more than 10 days and there are no special instructions, please contact us to re-deliver the goods or apply for a refund.
Our order cutoff time is 5:00 PM (EST), Monday – Friday. Orders after 5:00 PM (EST) on Friday will be processed and shipped next Monday (holiday extension).
Shipping area
Currently, we only provide service to the continental United States. Due to the sustained global impact of COVID-19, international shipping has been greatly restricted and we have chosen to temporarily close our international service in order not to compromise the overall quality of our service. Subsequent adjustments will be announced on the website.
Transportation
Ffbmakeupbrush offers free standard shipping for all orders over and including $59. Orders below $59 are subject to a shipping charge of $5.9.
The standard shipping time is 3-12 working days (holidays can be extended). If you do not receive your goods within 60 natural days after we deliver them, please contact our Customer Service at sale@ffbmakeupbrush.com. We will refund you or reship your order at your desire.
Taxes
Due to the epidemic, international orders are not supported for the time being. Tariffs and consumption tax (if any) shall be borne by consumers.
Lost goods
If your package is lost in transit, please email us at sale@ffbmakeupbrush.com. We will assist you to deal with the logistics company, but we are not responsible for the loss of the package.